Order Status

What is the status of my order?

To get the status of your order, first Log in to your Solbiato account. Under My Account > My Orders click View or Order # button to see your order details.

 

Return or Exchange

How do I return or exchange the item I brought online?

In-Person – At our Georgetown office located at 1511 Wisconsin Ave NW.  Please call us at 202-338-4005 to pre-arrange the products you need if you are looking to exchange your items.  We kindly request 24 hours notice so that we can be prepared for you when you arrive at your scheduled appointment.  We do require for you to have the original credit card used for the purchase and a valid identification with you for all transactions. Walk-ins will not be accepted without prior notice.
 
By Mail – Please ship the items back to the address below.  Be sure to include a note in the package with your full name and phone number, your order number, and any relevant details relating to the exchange or return.
 
Solbiato Sport Returns
1511 Wisconsin Ave NW
Washington, DC 20007